Here’s how to Build a Secure, Voice-Enabled RAG Helpdesk with Salesforce and elevenLabs

This detailed guide explores how to create an AI-powered, voice-enabled helpdesk by integrating Retrieval Augmented Generation (RAG), Salesforce, and ElevenLabs. It covers core components, system architecture, data preparation, security practices, and practical implementation steps, including API integration and user experience design. The approach enhances enterprise support by providing instant, accurate, and natural language assistance, transforming frustrated employees into empowered users through secure, scalable solutions.