Category: Technical Workflow
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Building Voice-First Support Agents: The RAG-to-Avatar Pipeline You’re Missing
The customer support team at a mid-market SaaS company was drowning in the same repetitive questions. Their knowledge base was comprehensive—policies, product docs, FAQs, everything a support agent needed. But 40% of incoming tickets required human escalation because their chatbot couldn’t understand voice queries. Even worse, when it did provide answers, customers had to read…