Category: Technical
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Hybrid Search Optimization for Enterprise RAG: The Complete Tuning Framework
Your RAG system is stuck at 73% retrieval accuracy, and your team can’t figure out why. You’ve invested in vector embeddings, scaled your knowledge base to thousands of documents, and deployed everything to production. But when users ask specific questions—especially ones requiring exact terminology matches or regulatory identifiers—the system falls flat. The problem isn’t your…
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Here’s How to Build a Voice-Enabled Customer Support RAG System Using ElevenLabs and Zendesk
Introduction: The Voice Revolution in Customer Support Imagine a customer reaching out to your support line with a complex technical issue. Instead of navigating through endless menu options or waiting for an agent, they’re greeted by a natural-sounding voice that understands their query, instantly retrieves relevant information from your knowledge base, and provides a personalized…