Category: RAG Integration

Imagine your support team spending half their day excavating through documentation—until a single voice query retrieves the answer in seconds. Your enterprise knowledge base contains thousands of articles, policies, and procedures, but your team still defaults to email chains and Slack threads because accessing that information requires too many clicks. This is the hidden tax…

Your Salesforce CRM holds the answer to 87% of customer support questions. The problem? Most of those answers are buried in knowledge articles, case histories, and product documentation that your support team has to manually search through. Meanwhile, customers wait on hold. When you layer Retrieval-Augmented Generation (RAG) on top of Salesforce, those answers become…