Category: How-To

A customer support agent, let’s call her Sarah, stares at her screen. The queue is a relentless flood of tickets, each a variation of the same handful of problems. She types out the same replies, over and over, tweaking a name here, a reference number there. It’s efficient, yet feels deeply impersonal. She knows there’s…

Picture this: Sarah, an e-commerce manager for a booming online apparel brand, is in a high-stakes planning meeting. The team is deciding which products to feature in next week’s flash sale. Someone asks, “What’s the current stock on the ‘Midnight Blue’ hoodie, size medium, and what was its return rate last quarter?” The room turns…

Introduction Imagine instantly transforming your company’s collective knowledge into dynamic, context-aware answers for your team—or your customers. That’s the promise of Retrieval Augmented Generation (RAG), a technology upending how organizations use AI, and it’s capturing the imagination of engineers everywhere. But as RAG becomes the backbone of practical AI in the enterprise, one challenge looms…

Here’s how to integrate ElevenLabs with Salesforce for Personalized Audio Outreach Imagine receiving a follow-up call after expressing interest in a product, but instead of a generic script, you hear a personalized message acknowledging your specific needs, delivered in a warm, natural-sounding voice. It feels different, right? More personal, more engaging. In today’s saturated digital…