This comprehensive guide explores integrating Retrieval Augmented Generation (RAG), real human-like voice AI from ElevenLabs, and Zendesk support platform to create an advanced, personalized AI customer support agent. It covers core technologies, architectural design, step-by-step setup, security considerations, and ways to enhance customer experience through personalization and emotion. The article emphasizes continuous improvement and the transformative potential of voice-enabled AI support, illustrating how to streamline operations, improve satisfaction, and foster loyalty.
Here’s how to Build an AI-Powered Customer Support Agent with ElevenLabs and Zendesk
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