How to Build a Proactive Customer Support System in Intercom with HeyGen Video and RAG

This comprehensive guide explores creating an advanced proactive customer support system by integrating Intercom, Retrieval-Augmented Generation (RAG), and HeyGen’s AI video platform. It details architecture setup, knowledge base preparation, RAG pipeline development, automated video generation, and delivery, aiming to transform reactive support into a dynamic, engaging experience that boosts customer satisfaction and loyalty. Key steps include setting up webhooks, building a robust knowledge base with embedded documents, crafting precise prompts for LLMs, leveraging HeyGen API for personalized video responses, and measuring impact through relevant KPIs. Visual aids depict system workflows and user interactions to assist implementation.